Terms & conditions

The ordering process is conducted in the following manner:
 

1.    The Customer selects the service on the website;
2.    The Customer fills out the form for the selected service, entering the information regarding the date and time of service start (transfer, excursion, tour), number of persons, possibly first and last names of these persons;
3.    The system confirms the availability of the service and provides the Customer with the final overview of all the information entered before the final order confirmation;
4.    The Customer confirms the order and enters the information regarding the payment card in the WSPay service for payment processing;
5.    Striep service authorizes the payment card and the result of the processing returns to MySplitTours Transfers & Tours website, where it is presented to the Customer. 
The service which is the object of the sale is considered ordered when the Customer selects it, confirms the manner of payment and successfully finalizes the credit and/or debit card authorization process. 
Upon the finalization of the ordering process, the Customer is provided with the voucher that serves as confirmation of the purchase and the payment. The voucher contains the following information, which clearly define the ordered service and the clients: voucher number, service ordered, date of service use (departure date), possible time of service use (departure time), possible date and time of service expiration, price of the service, number of customers, possibly first and last names of customers, possible departure location. 
The cancellation of the ordered service is regulated by the General Terms and Conditions.

PAYMENT

MySplitTours– travel agency undertakes to protect the personal data of the Customers by collecting only the basic information about the Customers/Clients, which are necessary to fulfill our obligations; it informs the Customers about the manner in which the collected data is used, regularly provides the Customers with the option of choosing the use of their data, including the possibility to choose whether they wish their name to be removed from the list used for marketing campaigns or not. All Customer information is strictly preserved and is available only to those employees who require them to perform their jobs. All employees and business partners of MySplitTours – travel agency are responsible for observing the principle of privacy protection. 

GENERAL TERMS AND CONDITIONS
 

Introduction

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Cancellation by the Costumer

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The customer has the right to cancel the tour. If the customer cancels the reservation/service purchased within 24 hours before the start of the tour, he/she is not entitled to a refund of the money paid for the tour.

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If the customer does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he/she is not entitled to a refund paid for the tour.

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Situations where:

– group (5 people or more) purchased any of our services and cancelled it in one of the following periods:

– client books a day trip/ private tour/rents a boat with a skipper cancelled by himself in the following periods:

up to 30 days before departure MySplitTours - travel agency retains 10% of the paid amount

29-15 days before departure MySplitTours  - travel agency retains 25% of the paid amount

14-3 days before departure MySplitTours  - travel agency retains 40% of the paid amount

2 -0 days before departure MySplitTours  - travel agency retains 100% of the paid amount

Complaints are submitted in a written form.
We emphasize that it is in the interest of the Traveler to make sure that every complaint is enclosed in writing and the service provider will endeavour to provide the agreed service, i.e. correct the mistakes.
If no improvement is made even after the complaint, the Customer should ask for a certificate from which it is evident that the service was not provided, i.e. that it was not provided in a stipulated way. The Customer must enclose the certificate to their written complaint. The Customer is to make a written complaint no later than 7 days after the travel has ended. If the Customer should make a written complaint after the expiry of that term, Booker - travel agency is not obliged to take such a complaint into consideration.

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The organizer must make a written decision regarding the complaint within 14 days of receiving the complaint, and it may postpone the term for making the decision about the complaint by another 14 days on account information gathering.
The organizer shall resolve only those complaints which could not have been eliminated at the Customer’s destination. While the resolution of the complaint is in process, but no longer than 14, i.e. 28 days after lodging the complaint, the Customer waives the right to mediation of any other person, the arbitration by UHPA or another institution, and undertakes not to provide media with the information. In this time period, the Customer also waives the right to sue. The maximum amount of compensation per complaint may reach the amount of the advertised part of services, but it may not include the services already used, or the entire package amount.

The Customer and Booker - travel agency shall attempt to resolve disputes amicably, and, on the contrary, they stipulate the competence of the court in Split. The competent law shall be the Croatian law.